基础商务英语口语表达 (授课教师：古如君)

  • 2020-09-30
本课程是一门基础级商务英语沟通训练。透过国际商务核心职能主题单元，例如职场自我介绍，职场社交，商务电话沟通，产品介绍，安排及更改行程，建议与回应，下达操作程序指令，客诉处理，会议表达技巧，观点论述技巧等主题，培养学员基础国际商务英语沟通能力，适合具有基础生活英语会话能力的学员更进一步结合英语能力和商务技能以储备未来全球商务移动力。
本课程授课语言以英语为主(70%)，中文为辅(30%)。以讲述法，启发式引导提问和活动教学的方式来鼓励学员练习使用听觉感官和口说语感来提升外语学习兴趣和成效。
课程着重在听力和口语表达的训练，模仿单元主题情境进行分组对话练习，包括情境角色扮以及小组讨论案例，借此来训练学员英语口语表达的流畅度，条理分明的逻辑架构，提升学员自信的专业风采。
每周授课主题，请参考周进度大纲。
堂次 授课内容 作业 考试
1 Unit 1 Get started - meeting people for the first time
Class activity: Introduce yourself and talk about what you do.
 		    
2 Unit 2 Make contact - take and leave a message
Unit 3 Greet visitor
Class activity: make a small talk
 		    
3 Unit 4 Be a good guest:
  • show appreciation
  • talk about likes and dislikes
  • describe products and give opinions   
Unit 7 Make and change appointments by phone
Class activity: telephoning skill
  		   
4 Unit6 Participate in a meetings: give and ask for opinions
Unit 8 Show round a new colleague
  • give advice and explain procedures
Class activity: meeting skill
  		   
5 Unit 12 Deal with problems/complaints and discuss options
 		    
6 Unit 11 Present an argument: for and against
Class activity: bringing forward opinions		    
7 Unit 9 Make suggestions and respond to suggestions (optional, subject to circumstances) (依结训期末考所需时间而定)
Exit Test – oral presentation in English. Students are free to choose one of the following three topics to present in the exit test.
Topic1: Describe a product (individual work)
Topic 2: Give advice and explain procedures (pair up)
  • Work with a partner and take turn to role play the situation. see. p. 96. & p.99 U8 task 3)
Topic 3: Deal with the problem (pair up)
 – rewrite a telephone conversation between the shop owner and the supplier into a more polite, empathetic,  helpful, calm, problem-solving oriented version and role play with your partner. 		   

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