基礎商務英語口語表達 (授課教師：古如君)

  • 2020-09-30
本課程是一門基礎級商務英語溝通訓練。透過國際商務核心職能主題單元，例如職場自我介紹，職場社交，商務電話溝通，產品介紹，安排及更改行程，建議與回應，下達操作程序指令，客訴處理，會議表達技巧，觀點論述技巧等主題，培養學員基礎國際商務英語溝通能力，適合具有基礎生活英語會話能力的學員更進一步結合英語能力和商務技能以儲備未來全球商務移動力。
本課程授課語言以英語為主(70%)，中文為輔(30%)。以講述法，啟發式引導提問和活動教學的方式來鼓勵學員練習使用聽覺感官和口說語感來提升外語學習興趣和成效。
課程著重在聽力和口語表達的訓練，模仿單元主題情境進行分組對話練習，包括情境角色扮以及小組討論案例，借此來訓練學員英語口語表達的流暢度，條理分明的邏輯架構，提升學員自信的專業風采。
每週授課主題，請參考週進度大綱。
堂次 授課內容 作業 考試
1 Unit 1 Get started - meeting people for the first time
Class activity: Introduce yourself and talk about what you do.
 		    
2 Unit 2 Make contact - take and leave a message
Unit 3 Greet visitor
Class activity: make a small talk
 		    
3 Unit 4 Be a good guest:
  • show appreciation
  • talk about likes and dislikes
  • describe products and give opinions   
Unit 7 Make and change appointments by phone
Class activity: telephoning skill
  		   
4 Unit6 Participate in a meetings: give and ask for opinions
Unit 8 Show round a new colleague
  • give advice and explain procedures
Class activity: meeting skill
  		   
5 Unit 12 Deal with problems/complaints and discuss options
 		    
6 Unit 11 Present an argument: for and against
Class activity: bringing forward opinions		    
7 Unit 9 Make suggestions and respond to suggestions (optional, subject to circumstances) (依結訓期末考所需時間而定)
Exit Test – oral presentation in English. Students are free to choose one of the following three topics to present in the exit test.
Topic1: Describe a product (individual work)
Topic 2: Give advice and explain procedures (pair up)
  • Work with a partner and take turn to role play the situation. see. p. 96. & p.99 U8 task 3)
Topic 3: Deal with the problem (pair up)
 – rewrite a telephone conversation between the shop owner and the supplier into a more polite, empathetic,  helpful, calm, problem-solving oriented version and role play with your partner. 		   

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